Privacy Policy

Pharmacy Weight Loss Hereford | GPhC Registration No. 9012511 | Last Updated: July 2026

Your privacy is important to us. This policy explains how Pharmacy Weight Loss Hereford collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Hereford is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Hereford and across the UK. We are the Data Controller for the personal information you provide to us.

2. What Data We Collect

We collect personal and medical information necessary to provide safe and effective pharmacy services. This includes:

• Full name, date of birth, and contact details (address, phone number, email)
• Medical history, current medications, and health questionnaire responses
• Payment and billing information
• Prescription and consultation records
• Device and usage data when you visit our website

We only collect data that is necessary and relevant to providing your weight loss treatment safely.

3. How We Use Your Data

Your personal data is used to:

• Assess your suitability for weight loss treatments and process your consultations
• Dispense and arrange delivery of approved medications (delivered within 1 working day of pharmacist approval)
• Communicate with you about your treatment, orders, and health queries
• Maintain accurate medical and dispensing records as required by law
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy
• Improve our services and ensure patient safety

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the processing of special category health data for the provision of healthcare services.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies may include:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand website traffic and usage patterns
• Preference cookies: Remember your settings and choices

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

• Delivery and courier services to fulfil your medication orders
• Secure payment processors to handle transactions
• Prescribing partners and clinical platforms that support our consultation process
• Regulatory bodies such as the GPhC where legally required
• NHS services or healthcare professionals if clinically necessary

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain your personal and medical records for a minimum of eight years from the date of your last treatment, in line with NHS and pharmacy regulatory guidelines. After this period, data is securely deleted or anonymised.

7. Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures, including encryption and secure access controls, to protect your information from unauthorised access, loss, or disclosure.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections, ask for your data to be deleted where applicable, and object to or restrict certain types of processing. To exercise any of these rights, please contact us directly using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Pharmacy Weight Loss Hereford
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.